Destinations

You can book a tour directly through our website by selecting your desired tour and
following the prompts. Alternatively, you can contact our customer service team for
assistance.

We understand that plans can change. Our cancellation policy allows for full refunds
up to three weeks before your tour. Please refer to our terms and conditions for more details.

We accept all major credit cards, PesaPal, and bank transfers. Half payment is
required at the time of booking to secure your spot. Then the remaining balance is to be paid upon arrival.

All prices include the tour and any specified inclusions. Additional fees may apply for
optional activities or upgrades, which will be clearly outlined at the time of booking.

Don’t forget to bring your travel documents like your Visa, Passport, and insurance. We
recommend wearing comfortable clothing and shoes. Bring sunscreen, a water bottle, and
any personal items you might need. For specific tours, additional items may be recommended.

Tours that involve trekking to see gorillas and chimpanzees have specific age
requirements for participants. To ensure the safety and well-being of both the
animals and the trekkers, individuals must be at least 15 years old to join these
excursions. This age limit is put in place to ensure that all participants are physically and emotionally prepared for the challenges of the trek and to promote responsible wildlife interaction.

At the core of our mission is your safety and well-being. Our guides undergo rigorous
training in first aid and emergency response to ensure they are fully prepared to
handle any situation that may arise. Additionally, we strictly follow all local health
regulations and guidelines to create a secure environment for everyone. Your peace
of mind is our top priority, and we continuously stay updated on best practices to
enhance your experience.

We are happy to accommodate special needs whenever possible. Please inform us at
the time of booking, and we will do our best to assist you.

You can reach our customer service team via email, phone, or through our website’s
contact form. We’re here to help with any questions or concerns you may have.

Yes, we offer discounts for large groups. Please contact us directly for details on
group pricing and availability.

Yes! We offer customizable tour options. Contact us to discuss your preferences, and we’ll do our best to create a unique experience for you.

If you have any additional questions or concerns that are not addressed in this information, please
don't hesitate to reach out to us! Our dedicated team is here to assist you and is deeply committed
to ensuring that your experience with us is not only enjoyable, but truly unforgettable. We value your inquiries and are eager to provide any further assistance you may need. Your satisfaction is our top priority!